To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- They must be in original condition
- Unworn and unwashed
- In the original packaging
Made-to-measure items are not refundable.
For other countries:
Kindly note that for orders outside Europe we are not able to accept refunds on special prices, pre-order, personalized and made to measure items.
However we’re happy to offer exchanges or a voucher code.
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping by Mail or in-store.
- We can also provide you with a DHL Express return label, sending back the returned goods using our negotiated DHL discounted rates:
Europe (UK, Norway, Switzerland incl.): 15€
Other countries: 30€
The applicable cost of shipping listed above will be deducted from your refund. By submitting to this option, you agree to have the cost of return shipping deducted from your refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.